They lost my business. I was interested in Ford escape, it was posted online. When I went to check it out, the salesman told me that the vehicle in not there because one of the employees takes it home and he added that i need to call him before 5 pm if I wanted to test drive the vehicle. Unheard of. I went somewhere.
I would also like to add that buyers should be cognizant when signing documentation prepared by dealers--make sure and ask questions regarding fees, etc.
I have been here twice within the last few months and both times I have had less than pleasant experiences. The first visit I scheduled an appointment to take a look at a car but the salesman treated me like a child to the extent that I couldn't even speak to him. I turned around leaving him stand there and I left. I visited again to look at an SUV with every intention to use a different salesman than the first. This new salesman was very nice and helpful and I decided to move forward with this vehicle. After going back to the showroom, I was introduced to the sales manager, Matt. He told me I should have them hold it for me until I could work with my bank on Monday. I told him I couldn't put any money down right then to which he replied "You're shopping for a car. Don't you think you should have some cash with you?" Good job, Matt. You lost today's sale as well as any business I would have considered with you in the future. This establishment needs to work a little more on how they treat their customers. Two thumbs down.
New car/ truck pricing is out-of-reach for retired people or those with a reduced income at ANY dealership.
Never purchase anything from them unless it comes with a warranty!!! Purchased a truck from them pre owned with no warranty for 13,000 dollars and less than 600 miles later it's broken and they won't even diagnose it for free to at least tell me what the problem is. They told me it'll be at least 3 hours of work at 105 dollars an hour. So much for standing behind their vehicles!
The sales staff that my family interacted with lacked professionalism. I recently had 2 different sets of friends also encounter the same thing. I read the reviews and see that others have encountered rudeness also. Maybe if one is buying a brand new $30,000 car where the sales staff is receiving a big commission, the story might be different.
Dave, Ethel, Cassidy & Mike (retired) ALWAYS offer first-rate service & understanding of our situation. Our repairs have ALWAYS completed in a timely manner. Terry, the car sales person we work with attempts to get the best deal when purchasing a different vehicle. Terry is knowledgeable about the vehicles he sells & willingly checks for the answer about questions, if he is not certain.
I am also a strong believer in that if mistakes are made one should take ownership of them and move on--I believe most would be more understanding if this were to happen--but attempting to make the customer believe that something is their fault when it definitely is not, is wrong and would only lead to loss in future sales from not only the current purchaser but from the people these customers come in contact with.
Independence Ford is a US Car Dealer based in Bloomsburg, Pennsylvania. Independence Ford is located at 3101 Columbia Blvd, Bloomsburg, PA 17815, USA.
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